F.A.Q

your

01

How much will my bespoke dress cost?

 

This varies, it mainly depends on design, fabric choice & beading. However dressmaking prices start from £150. Please feel free to contact us and explain your ideas or send us an image of your desired dress if you'd like a quote .

02

Is there a fee for the initial appointment?

 

Yes. Our initial consultation is £25. With no obligation to hire me, I will invite you to my studio where we will have a chance to get to know each other, you will get to see where your dress will be created, as well as inspect dresses that I have made in the past. We’ll ask and answer all of each other’s initial questions and will hopefully make a perfect client/dressmaker match. If you decide to proceed with an order the consultation fee will be deducted from your dressmaking cost.

03

What is the process for having a custom dress made?

 

 A detailed description of my process can be found in The Process page. 

04

How long is the dressmakig process and how far in advance must I book

 

The process takes approximately 8-12 weeks from initial payment/booking to finished garment.

05

Will I need a fitting?

 

If you choose to have your dress posted to you, then that's no problem - we'd always prefer for you to come in. All dresses  will normally only require one fitting. You will get a call to say your dress is ready. If you need any alterations we may be able to do this while-you-wait, if not, you will need to return to collect your dress. 

06

I dont live in the area, can I still take advantage of your services?

Yes you can!  In order to take advantgfe of our servics we will email you our Measusuremt Guide to complete. We advise that measurements are taken by a professional to ensure a perfect fit.We will use your measurements to create your dream dress and liase with you once the dress is complete on the next steps to take.

07

What is your policy on Returns & Exchanges

 

As your dress is made especially for you, to your dress size and height, we are unable to offer returns or exchanges. We therefore ask that you're sure about your design choice and if measurements are sent they are accurate as we can't take responsibility for incorrect measurements given.

In the unlikely circumstance of a manufacturing fault, items can be returned for repair, in this case you must contact contact@naomideru.co.uk within 7 days of receipt of the item, and returned to us within 14 days.

08

What if I need to change or cancel my order?

Every single order is individually hand made by our in house design team especially for you therefore please note that due to the bespoke nature of your custom orders we are unable to cancel these once placed.

If you wish to amend an order, please notify us as soon as possible so your request can be dealt with before your garment is made.

The quickest way to communicate any changes to us is by email to contact@naomideru.co.uk . We’ll then email you to confirm that your request has received.

Deposits are non-refundable.

© Naomi Deru 2019. All right reserved.

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