F.A.Q
02/
Where are you located
Naomi Deru is based in the historic town of Rochester, with direct lines from London within 30 minutes.
03/
What is the best way to contact you?
The best way to contact us is via our contact form. Alternatively you can enquire via email contact@naomideru.co.uk providing us with as much detail as possible about your wedding.
04/
Do you have a consultation fee?
Yes. Our initial consultation is £25. With no obligation to hire me, I will invite you to my studio where we will have a chance to get to know each other, you will get to see where your dress will be created, as well as inspect dresses that I have made in the past. We’ll ask and answer all of each other’s initial questions and will hopefully make a perfect client/dressmaker match. If you decide to proceed with an order the consultation fee will be deducted from your dressmaking cost
05/
What is the process of having a bespoke wedding dress made?
A detailed description of our process can be found in The Process page.
06/
How long is the bespoke bridal process and how far in advance must I book before my wedding?
The bespoke wedding dress process takes approximately 6-9. months from the initial booking to finished garment.
07/
Do I have to come in for a fitting?
If you choose to have your dress posted to you, then that's no problem - we'd always prefer for you to come in. All dresses will normally only require one fitting. You will get a call to say your dress is ready. If you need any alterations we may be able to do this while-you-wait, if not, you will need to return to collect your dress.
08/
What if I need to change or cancel my order?
Every single order is individually hand made by our in house design team especially for you, therefore, please note that due to the bespoke nature of your custom orders we are unable to cancel these once placed.
If you wish to amend an order, please notify us as soon as possible so your request can be dealt with before your garment is made.
The quickest way to communicate any changes to us is by email to contact@naomideru.co.uk . We’ll then email you to confirm that your request has received.
Deposits are non-refundable.